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Shipping & Returns

Returns & Refunds Policy:

In most cases, you may return an item in new, unopened/unused condition within 30 days of delivery for a full refund. Due to the nature of some of our products we may charge a restocking fee of up to 25%. Ammunition and Firearms have a separate return policy you can view here.

You will be responsible for the cost of the shipping when sending an item back. If the return is a result of our error (you received an incorrect or defective item, etc.) please contact us and we will provide you with a prepaid label. When purchasing from us you agree to return incorrect shipments and items. After we have received your return, you should expect a refund issued within 24-36 business hours. However, depending on your credit card issuer, it can take anywhere from 7-10 business days, and sometimes longer, for processing and for your bank statement to reflect the refund issued.

If you need to return an item, please send an email to orders@bereli.com. We will reply with return shipping instructions.

Cancellation Policy:

  • Please be aware that all order cancellations may incur additional fees.
  • Once an order is placed it can take up to 2 business days to process a cancellation, and as a result we cannot guarantee the cancellation of any order.
  • Any firearm, ammunition, or magazine that is purchased and cancelled due to State Restrictions, will incur a 5% restocking fee.

Shipping Policy:

  • All orders are usually shipped within 1-2 business days after payment has cleared. A tracking number will be sent to the e-mail address that you provided in our checkout system.
  • All domestic packages will be shipped via USPS or UPS based on the most economic service. Estimated delivery could take up to 10 business days.
  • We offer FREE Shipping For All Domestic Orders.
  • Shipping Charge may apply to orders being shipped to the following states and U.S. Territories; HI, GU, AK, AS, PR.

Package Insurance Policy:

Package Insurance covers lost, stolen, and damaged items that fit the following criteria.
Review the policies below to understand what lost, stolen, and damaged items Bereli will cover. 

  • Lost Items Policy: Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments and within 30 days from the last checkpoint. After 48 hours has passed from an estimated delivery date given from the carrier, and no delivery or update has been made, Bereli will consider the order to be "lost" and assist with next steps.
  • Invalid Address or Delivery Barriers: Sometimes carriers cannot deliver the customer’s package due to an invalid address or other unexpected delivery barriers. At this point, the carrier might return the package to the sender. The customer’s package is not actually lost, thus Package Insurance does not cover this. In instances where the item is being returned to the sender and is reusable, customers will be contacted and will be resent their order in most cases. If the customer entered the wrong address at the time of order, Package Insurance does not cover this. It is the customer's responsibility to reach out to Bereli to remedy the incorrect address.
  • Partial Delivery: If the customer ordered several items in one package but only part of the order arrived and there is no evidence of tampering, Package Insurance does not cover the order issue. If Bereli forgets to ship an item from the customer’s order, the customer must reach out to Bereli Customer Service to have the missing items fulfilled.
  • At our discretion, Bereli covers the customer's order if the package gets lost in-transit back to the sender (if the package was returned to sender due to a carrier error.) *Please see: Bereli Package Insurance timeframes above.
  • Order Stuck In Customs: Bereli cannot cover when a customer’s order is stuck in international borders/customs. The customer’s next step is to pay the customs fees in order to receive the package. If Bereli replaces something the customer has already paid customs on, under Bereli’s discretion, Bereli can approve and pay customs the second time.
  • Order Marked Unfulfilled or Unshipped: If the customer’s order is marked as unfulfilled or unshipped, the order hasn’t been fulfilled yet. Bereli Package Insurance is not yet in action because the order has not shipped.
  • Order Issue Filed Too Soon: If the customer is filing an order issue the same day that the package was marked as delivered, at our discretion, Bereli may ask you to wait 5 days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.
  • Stolen Items Policy: Order issues for packages marked "delivered" yet not received are considered stolen, and must be filed 5 days after “delivery date” but no longer than 30 days to ensure it was not mis-delivered or easily found around the premises. 
  • Delivered to Wrong Address: If the customer input the correct address at checkout and the package was delivered to the wrong address, Bereli considers this as stolen and we will replace the order.
  • Damaged or Broken Items Arrived: Order issues for damaged items must be filed within 30 days of the delivery date. A damaged item is considered to be a broken product that is unusable. Bereli requires evidence of customer’s damaged items (i.e. additional photos, videos, etc.).
  • Out of Stock: Bereli can offer the customer a refund for the item that is out of stock. The customer can always use that refund to order the item when it’s back in stock.
  • Quality Control: If the customer is unsatisfied with their product, Package Insurance is not a product replacement plan, however at Bereli we pride ourselves on providing excellent service. Please contact Bereli and we will assist you further. At Bereli's discretion, the request may be covered under the retailer’s return policy.