FAQ

Orders

How do I place an order on Bereli.com?
Add items to your cart, proceed to checkout, and follow the steps to complete your purchase. We accept all major credit cards and other secure payment options.

Can I cancel or modify my order?
Orders are processed quickly, so changes or cancellations may not always be possible. Please reach out immediately to orders@bereli.com.

Do you charge sales tax?
We collect sales tax on orders to most States. Tax is calculated at checkout based on your shipping address. To see if you are sales tax-except, click here to learn more.

Shipping & Delivery

Why am I being charged for shipping?
We provide free shipping for most domestic orders. Exceptions can be found in our Shipping Policy.

How long does shipping take?
Most orders ship within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You may also click here to check the status of your order.

Bereli Membership

What is the Bereli Membership Program?
Our paid membership gives you 7% off site wide and 5% off all ammunition every day, plus exclusive perks and early access to promotions. To learn more, visit our Membership page.

Can I combine my Membership discount with other promotions?
Yes! Membership discounts stack with most Bereli promotions and loyalty rewards unless otherwise noted.

How do I become a Bereli Plus Member?
Sign up on our Membership page to begin unlocking instant savings.

Returns & Exchanges

How do I return my order?
We accept returns/exchanges on new, unopened merchandise within 30 days of delivery.
To start a return, email orders@bereli.com with your order number. For more information, visit our Shipping & Returns policy.

Who pays for return shipping?
Return shipping is the customer’s responsibility unless the product was defective or shipped in error. Click here to read our Shipping & Returns Policy.

Firearms, Ammunition & NFA Items

How do I order ammunition if I live in a State with restrictions?
1) Place your ammunition order
2) FFL@bereli.com will email you with the next steps. To learn more about your State's restrictions, please visit Gun & Ammo Laws.

How do I order a firearm?
During checkout, you’ll be prompted to choose an FFL dealer for shipment. It’s your responsibility to contact your dealer and confirm they will accept the transfer. Bereli does not perform firearm transfers.
Learn more about Firearms transfers here.

How do I order an NFA item (Suppressors, SBRs, etc.)?
During checkout, you’ll be prompted to choose an FFL dealer for shipment. It’s your responsibility to contact your dealer and confirm they will accept the transfer. Your dealer must email a copy of their FFL & SOT to SOT@bereli.com with your order number in the subject line.

I ordered an NFA product, and my dealer sent their SOT. How long until my order ships?
Once we receive the documents, we begin the 1–2 week ATF application process for disposition. The product ships as soon as ATF authorization is received.

Can I cancel an NFA order?
Unfortunately, NFA orders cannot be canceled due to legal restrictions and paperwork.

Can products be exported?
Please review our ITAR Policy for details on export restrictions.

General Information

Is Bereli.com secure?
Yes. We use SSL encryption and industry-standard security practices to protect your personal and payment information.

Do you offer Military or Law Enforcement discounts?
We work closely with Law Enforcement, Government Agencies, First Responders and authorized dealers. Visit our Agencies and Dealers page to learn more about partnership opportunities.

Can I use Buy Now, Pay Later?
Yes! Take advantage of our Buy Now, Pay Later payment option, powered by Sezzle.
Click here to learn how it works.

How do I contact Customer Service?
Email us at orders@bereli.com or call (305) 504 - 8585. You may also visit our Contact Us page.